>
Family-run property maintenance, repairs & cleaning

Our services

Maintenance, repairs, building work and cleaning for homeowners, landlords and businesses. Small jobs have fixed prices; everything else gets a free written quote.

  • Family-runA family-run business with over 40 years’ combined experience.
  • Clear pricesFixed prices for small jobs and cleans. Call-out, travel and materials spelled out before we start.
  • Free, no-obligation quotesFrom photos or a visit, in writing, valid for 30 days.
  • 12-month guaranteeOn our own workmanship. This is in addition to your legal rights.
  • Gas & electrical by registered engineersGas and electrical work by Gas Safe registered engineers and electricians registered with a competent person scheme, working for us.
  • Company detailsHand’s On Maintenance Group Ltd

Our core rates

For work charged by time rather than a fixed price.

£45Minimum call-out (covers up to the first hour)
£32An hour after that, in 30-minute blocks
FixedOver half a day: written fixed price after a free quote visit
+12%Materials at cost plus 12%
+50%Emergency or out of hours (hourly minimum £70)

No VAT to add – we’re not VAT-registered. Hourly rates are for jobs up to half a day, labour only, per tradesperson. Materials are charged at cost plus 12% unless stated. Our prices only go up to cover genuine cost increases, reviewed once a year in April. The £45 call-out covers up to the first hour, then £32 an hour in 30-minute blocks. Fixed prices include the call-out; the £45 minimum applies to hourly work. Standard hours are Monday to Friday, 8am to 6pm. Evenings, weekends and bank holidays are +50% on all labour. For hourly work the minimum is £70; an out-of-hours fixed-price job is the fixed price plus 50%. Travel is free within 15 miles of Newcastle upon Tyne; beyond that it is 55p a mile for the extra distance, confirmed before we come. Draft pricing – not yet confirmed

How bigger jobs are priced

If we know a job will take more than half a day, we’ll give you a written fixed price before we start. If a small job or call-out runs over, we’ll stop and check with you first, so you can choose whether we carry on at the hourly rate or give you a fixed price for the rest.

Fixed prices come after a free quote visit (or from clear photos), include materials and are valid for 30 days. A fixed price covers the quoted scope only. If we find extra work or a hidden problem, we photograph it, price it in writing and agree it with you before we go ahead. Draft pricing – not yet confirmed

How payment works

How payment works (draft)
JobWhen you pay
Small jobs (fixed-price jobs and short call-outs)On completion, by a secure card link
Quoted jobs up to £500Full payment on completion
Quoted jobs over £50025% deposit, balance on completion
Quoted jobs over £2,00030% deposit, stage payment, balance on completion
Special-order materialsPaid upfront
CleaningRegular cleans by Direct Debit; end-of-tenancy cleans when booked

Card (SumUp reader on every job) or bank transfer. Rearranging is free with 48 hours’ notice. If we can’t get in at the agreed time, a £45 charge may apply. Written quotes are valid for 30 days. Draft pricing – not yet confirmed

Tell us about your job

Send a few photos and we will come back with a clear, no-obligation price.